FAQs
Our customers have asked us many questions. Please take a look before you contact us.
Accommodation
- Is there an accommodation fee for children sharing a bed?
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Preschool children age 6 and under can stay free of charge if they share a bed with their parents. Up to two children can share a bed with one adult, but an additional fee will be charged for three or more children.
Children aged 7 and over will be charged regardless of whether or not they require a bed or meals. Please check the accommodation fees on this reservation page.Confirmation / cancellation of reservations
- Please tell me about changing or cancelling a reservation.
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Once a reservation has been made, it cannot be changed. If you wish to make changes, please make a new reservation. If you wish to cancel, please follow the instructions in the email automatically sent to you when your reservation is confirmed, or click here . If you made a reservation via a website other than the official website, please follow the instructions on the reservation site where you made your reservation to change or cancel your reservation.
Confirmation / cancellation of reservations
- What are the check-in and check-out times?
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Check-in is from 15:00 (final check-in 24:00), and check-out is by 11:00.
※Check-in and check-out times may vary depending on your accommodation plan. Please check the details of the plan you have reserved for more information. - Is it possible to check-in early and/or check-out late?
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For an additional fee, it is possible. However, it will depend on the occupancy situation. If you would like to check in early or check out late, please contact us in advance.
※Please note that we may not be able to accommodate your request depending on the ocupancy rates for that day. - Can I leave my luggage before check-in or after check-out?
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Before check-in:
You can send your luggage in advance and store it until the day of check-in. Please write the reservation name and check-in date on the shipping label and contact us here before shipping your luggage.
After check-out:
You can store your luggage at the front desk. Please bring it directly to the front desk.
- What payment methods ae available for accommodation?
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The hotel can be paid by cash, credit card, QR code payment, and Alipay. Some types of gift certificates and gift cards may also be used. Depending on the reservation site and plan, online card payments are also an option.
Acceptable credit cards:
■ VISA
■ JCB
■ Diners Club
■ MasterCard
■ American Express (AMEX)
■ UnionPay Card (Union Pay)
and others.
※Contactless payment may not be available depending on the payment amount and card company.
Acceptable electronic payment (QR code payment):
■ Alipay
■ auPay
■ PayPay
■ LINEPay
■ RakutenPay
■ WAON
■ Transport electronic money
and others. - Can travel agency gift certificates be used to pay for accommodation?
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Gift certificates from credit card companies and travel agencies can be used to settle your accommodation fees.
The following can be used:
■ Gift certificates from credit card companies
・VJA Gift Card
・JCB Gift Card
■ Gift certificates from travel agencies
・JTB Nice Gift - Regarding bad weather and disasters (typhoons, heavy rain, heavy snow, earthquakes, etc.)
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In the event of a delay, suspension, or cancellation of transportation due to a disaster or bad weather, and if you are using a route eligible for airline cancellation fee exemptions (no charge), we will waive the cancellation fee for your accommodation reservation.
However, depending on the terms of your reservation, the normal cancellation fees may still apply. If you would like to ask about cancellation fee exemptions, please contact us here .
- Are pets allowed to stay with guests?
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Pets are not permitted inside of the entire building with the exception of assistance dogs such as guide dogs. If you plan to bring an assistance dog, please contact us in advance.
Rooms
- What room types are available?
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Room details are available on our website. Please check below for more details.
- Are there any barrier-free or universally-designed rooms?
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We have barrier-free rooms on the 5th and 6th floors. We also have universal rooms with no steps and handrails installed in the toilets and bathrooms.
- Are there any connecting rooms?
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There are no connecting rooms.
- Which room types have a washing machine?
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Washing machines are installed in the following rooms:
・Superior Grande
・Club Ocean / Club Corner
・Club Ocean Premiun / Club Corner Premium
・Panorama Ocean Suite
・Panorama Ocean Suite Premium
For more information, please see the link below.
- Are there any smoking rooms?
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There are no smoking rooms. Smoking is prohibited in all rooms, including the balconies. Smoking is prohibited throughout the building. If you wish to smoke, please use the smoking area outside of the main entrance on the Lobby Floor (2nd floor).
- Regarding Room Cleaning
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In consideration for protecting the natural environment, we provide eco-cleaning for guests staying multiple nights. Eco-cleaning includes changing towels and pajamas and collecting trash. If you would like normal cleaning, you can apply using the QR code provided to you at check-in.
- What amenities and facilities are available in the guest rooms?
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Guest Room Amenities:
Toothbrush Set / Hand Wash / Face Towel / Bath Towel / Shampoo / Conditioner / Body Soap / Roomwear / Room Slippers / Coffee
Guest Room Facilities:
Air Conditioning / Electric Kettle / Refrigerator / TV / Wi-Fi / Washlet / Safety Box / Hair Dryer
※For Club Room / Suite Room amenities, please check here .
For other amenities, please feel free to pick them up from the Amenity Base. See information at the following link.
- Can I invite friends from outside to my room?
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Guests who are not staying in the hotel are not allowed in the guest rooms.
- What functions does the guest room TV have?
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You can watch Terrestrial Digital Broadcasts on the guest room TVs. If you have an account with YouTube, Netflix, Amazon Prime, Hulu, Abema, or U-NEXT, you can log in and watch the programs.
- Can I control the heating and cooling of the air conditioner from the room?
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Please be aware that the air conditioning in the guest rooms is managed centrally throughout the building, so it is not possible to change between heating and cooling in each individual room. The settings are adjusted according to the outdoor temperature and weather.
Rental Items
- What amenities are available for rental in the guest rooms?
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Please check the list of rental equipment here .
To request rental equipment, please use the Contact Us form.
- Are there baby beds available for rent?
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Wooden baby beds are available for babies up to 12 months old.
※For safety reasons, please let us know your child's age in months when making your reservation. - Are there bed guards available for use?
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Bed guards are available for children aged 18 months to 5 years old.
※For safety reasons, please let us know your child's age in months when making your reservation. - Do you have stroller rentals?
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We have Type A Strollers available (reclinable stroller for ages 1 month to 36 months).
※For safety reasons, please let us know your child's age in months when making your reservation. - Are there dehumidifiers available for room use?
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Dehumidifiers are not available for room use.
- Are mobile phone chargers available for use?
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Mobile phone chargers are available for loan at the front desk. Advance reservations are not possible, so please contact the front desk directly.
- Do you have any transformers?
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Transformers are available for loan at the front desk. Advance reservations are not possible, so please contact the front desk directly.
- Are snorkel sets available for rent?
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Snorkel sets are not available for rent.
- Are life jackets available for rent at Kariyushi Beach?
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Our hotel does not rent out life jackets.
For information on marine rental items at Kariyushi Beach, please check their website.
Smart Check-In
- What is Smart Check-in and how does it work?
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Smart Check-in is a service that simplifies the check-in process by allowing you to register guest information such as name, address, and phone number in advance eliminating the need to do it on arrival.
You can register your email address using the link below.Smart Check-In Registration Form
- I received an email about Smart Check-in. Do I need to do anything?
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You can use the Smart Check-in link to register the names, addresses, and phone numbers of all the guests (adults and children aged 7 and over) in advance. This will simplify the check-in process on the day of your arrival allowing for a smoother check-in.
※Normal check-in is possible even without registering for Smart Check-in. - What should I do if I don't receive the Smart Check-in email?
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Smart check-in will be available if you register your email address and enter your personal information at least three days before check-in. Please use the registration form below.
Smart Check-In Registration Form
- I have booked two rooms. Can I use Smart Check-in for just one room?
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If you have booked multiple rooms, you will not be able to use Smart Check-in. Please check in with the front desk staff at the counter.
- Is there a deadline for registering for Smart Check-in?
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The deadline for email address registration is midnight the day before check-in.
- There are not enough places to enter all the names of my guests on the registration form. Is it possible to add more spaces?
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When registering for Smart Check-in, please enter the names of adults and children aged 7 and over. For children aged 6 and under who will be sharing beds with their parents, please provide their names at the front desk when checking in after arriving at the hotel.
- If I use Smart Check-in, do I still need to go to the check-in counter?
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Simply entering your Smart Check-in details does not complete your check-in. Please be sure to come the counter with staff so they can give you the day's information etc.
- If I use Smart Check-in, can I check out without stopping by the front desk?
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Regardless of whether you have settled your bill or not, please be sure to complete the check-out procedure at the front desk.
- If I use Smart Check-in, can I use the pool before 3pm?
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You can use the pool from the check-in time of your reserved plan. However, only guests with a Club Room reservation can use the pool from 13:00.
Restaurant
- Please tell me about the hotel's restaurants and bars.
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We offer a wide variety of cuisine presenting Japanese, Western, Chinese, BBQ, and an Okinawan style bar.
・Buffet & Grill QWACHI (breakfast/lunch/dinner)
・Okinawan Dining Jinanbo (breakfast/dinner)
・Okinawan Yakiniku Ryu-sen (dinner)
・Lobby Lounge (lunch/dinner)
Please see the link below for details.
- Please tell me about restaurant reservations.
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We recommend making advance reservations to make sure you can dine at your preferred restaurant at your preferred time. Reservations can be made by phone or by using the links listed below.
■ TEL reservations: 0980-51-1011 (10:00-18:00)
■ Buffet & Grill QWACHI ※Breakfast reservations are not accepted. Lunch / Dinner
■ Okinawan Dining Jinanbo ※Breakfast reservations are not accepted. Seating reservations only Dinner
■ Okinawa Yakiniku Ryu-sen Dinner
■ Lobby Lounge Afternoon Tea - How is payment made at the restaurant?
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Payment at the restaurant can be made by cash, credit card, various QR code payments, transportation IC cards, Alipay, etc. Most gift certificates and gift cards cannot be used.
- Are there any restaurants that children are not allowed?
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All of our restaurants are child-friendly, so you can enjoy a relaxing meal with your family.
- Regarding the Lounges.
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・Club Lounge
The Club Lounge is an exclusive space for guests who have Club Room benefits. Guests can enjoy complimentary drinks light meals desserts, and more. For more information and menus, please click here .
・Lobby Lounge
The Lobby Lounge is a cafe / bar lounge and is open to anyone whether staying overnight or just visiting. For more information, specials, and menus, please click here .
※There are no age restrictions for either the Club Lounge or the Lobby Lounge. - Can you make arrangements for allergies?
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If anyone in your group has allergies, please let us know in advance and we will do our best to make arrangements for your request.
Restaurant Contact: 0980-51-1011 - Is room service available?
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There is no room service, but a take-out service is available.
After placing your order for take-out, please pick it up at the restaurant reception.
■ Lobby Lounge
Reception Hours: 11:00~20:00 (Please order at the Lobby Lounge.)
■ Jinanbo
Reception Hours: 18:00~21:30 (To order, use #2 on your guest room phone.)
※Pick-up will be approximately 30 minutes after ordering.
※You can check the menu from the TV screen in your room or from the link below.
- Can I bring cake or alcohol into the restaurant?
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Please be aware that bringing food into the restaurant is not permitted.
If you bring alcohol, a corkage fee will be charged. - Is there a poolside bar?
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You can enjoy food and drinks at the Poolside Bar in the center of the spacious Garden Pool
※Only open seasonally.
June 1 - 30 13:00~22:00
July 1 - 18 13:00~22:00
July 19 - August 24 10:00~22:00
August 25 - Sept. 30 13:00~22:00
For more details, please use the link below.
- Please tell me about breakfast.
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Choose from a Western-style buffet featuring classic mini burgers, salads, and soups made with plenty of locally grown vegetables, or a Japanese-Okinawan buffet featuring original seafood bowls with your choice of toppings and classic Okinawan dishes.
◆ Western style buffet
2F QWACHI 6:30~10:30 (last order 10:00)
Fee: Adult ￥3,600 / Child (age 7-12) ￥1,800 / Child (age 3-6) ￥900
◆ Japanese-Okinawan buffet
2F Jinanbo 7:00~10:30 (last order 10:00)
Fee: Adult ￥3,600 / Child (age 7-12) ￥1,800 / Child (age 3-6) ￥900
※Children 2 and under are free.
※Prices are subject to change without notice.
※Reservations are not accepted.
Pool / Spa
- Is the pool available for use before check-in or after check-out?
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The pool and hotel facilities are available free of charge from check-in until check-out.
- Please tell me the swimming season for the pool.
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The indoor pool is open all year round.
The swimming periods and swimming areas for the Garden Pool vary depending on the season. Please use the link below for details.
- Are there age restrictions for the water slide?
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For safety reasons, the water slide is not restricted to certain age groups, but is only available to those who are over 120cm tall. Please use the link below to see all the important information about using the pool.
- Please tell me how deep the pool is.
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The depth of the pools varies on the area.
A･･･250cm
B･･･120cm
C･･･80cm
D･･･120cm
E･･･120cm
F･･･120cm / 60cm
Indoor Pool･･･140cm / 120cm
※Please check the link below for swimming periods and times for each area.
- What does the Spa offer? What are the open hours and prices?
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The Spa offers a jet bath, aroma bath, vibration bath, cool bath, outdoor bath, and dry sauna.
Business Hours
Morning: 6:30~11:00 (last entry 10:00) ※Closed Monday and Thursday for maintenance
Afternoon: 15:00~23:00 (last entry 22:00)
Fees
Overnight Guests: 1 day adult ￥1,500 (13 years and over) / Child ￥750 (ages 7-12)
※Guests with Club Room benefits can use the Spa for free.
Day Guests: Varies by season. Please use the link below for details.
※Children under 4 years old are not permitted to use the Spa.
※Children under 13 years olda are not permitted to use the Spa alone.
※Children age 6 and over must be accompanied by a guardian of the same gender.
Please use this link for details.
- I don't have a Spa-included accommodation plan, but can I add it?
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Guests staying at the hotel can use the Spa at a special rate. Please come directly to the Spa reception on the 1st floor. There may be a waiting time depending on the number of guests.
For details regarding the Spa, please use the link below.
- Can I use the pool or spa if I have tattoos?
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Guests with tattoos are welcome to use all facilities, including the pool and spa.
- Is rental swimwear available?
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Swimwear for rental is not available.
- Can non-stay guests use the pool and spa? If so, are reservations required?
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With the exception of July and August, day guests can use the pool and spa. However, priority is given to hotel guests and in the case of congestion we may refuse use. Advance reservations are not possible, so please inquire about availability on the day you would like to visit.
Services for Kids
- Rental Items for Kids
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Please check here for rental equipment for kids.
If you would like to use any of the items, please apply using the Contact Us form.
※Please note that the number of items may be limited.
- Are there bed guards available for use?
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Bed guards are available for children aged 18 months to 5 years old. If you would like to borrow one, please apply using the Contact Us form.
※For safety reasons, please let us know your child's age in months when making your reservation.
- Do you have stroller rentals?
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We have Type A Strollers available (reclinable stroller for ages 1 month to 36 months). If you would like to borrow one, please apply using the Contact Us form.
※For safety reasons, please let us know your child's age in months when making your reservation.
- Do you have kids pajamas available?
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We have kids pajamas (sizes 100cm, 120cm, 140cm) available at the front desk. Please ask the front desk staff.
- About the kids Space Play Area
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There are two kids spaces for play. One is located near to the Buffet & Grill QWACHI entrance on the Lobby Floor and is open 24 hours. The second space is on the First Floor and is open from 9:00 to 22:00.
※Please note that children under the age of 12 are not allowed to use the space alone. Parental supervision is required when using the space. - Do you have hot water for formula and detergent for washing baby bottles?
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There is no hot water heater in the public areas of the hotel. Please use the electric kettle in your room to make hot water for formula.
We do not provide detergent for washing baby bottles. Please bring your own. - Do you have swim diapers?
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Children who are still in diapers are required to wear swim diapers with a swim suit over them while using the pool. Swim diapers are available for purchase at the Garden Pool reception.
- Is it possible to hire a babysitter?
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You can use the on-site babysitting service "World Kids" at a 10% discount off the basic plan. Reservations must be made by the guest. When making a reservation, please mention that you are staying at Oriental Hotel Okinawa Resort & Spa. You can find the link for World Kids on the following webpage.
- Are there any facilities within the hotel where children can play on rainy days?
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There is a play area near the KBC Shop and another one near the Spa entrance. In addition, picture books, games, and wooden building block sets are available on loan to use in the guest rooms.